FAQ's

1. Where do you ship to?

Currently, we ship exclusively within the United States.

2. How long does shipping take?

Orders are typically processed within 1–3 business days. Standard delivery usually takes 5–12 business days, depending on your location and the product ordered.

3. Do you offer free shipping?

Yes, we offer free standard shipping on all U.S. orders — no minimum purchase required.

4. Where are your products shipped from?

We work with a network of trusted fulfillment partners across the U.S. to ensure reliable and timely delivery.

5. Can I track my order?

Absolutely. Once your order is shipped, you’ll receive a tracking number via email so you can follow your package in real time.

6. What if I need to change or cancel my order?

If you need to update or cancel your order, please contact us at support@liore.store within 12 hours of placing it. Once your order has been processed, we may not be able to make changes.

7. What is your return policy?

We accept returns within 30 days of delivery for items in their original condition and packaging. To start a return, simply reach out to us at support@liore.store.

8. Do you offer refunds?

Yes. Once we receive and inspect your return, we’ll issue a refund to your original payment method. Refunds are typically processed within 5–7 business days.

9. How can I contact you?

You can reach us at support@liore.store. Our customer care team is available Monday–Friday, 9 AM – 3 PM EST.

10. Do you offer exchanges?

Yes, if your item arrives damaged or defective, we’ll be happy to replace it at no extra cost. Please contact us with photos, and we’ll resolve it quickly.